Contact us & FAQ's

If you have any questions or require more information, please get in touch.

Contact details

Dyson Farming
The Estate Office,
Cyclone Way,
Nocton,
Lincoln
LN4 2GR

FAQ's (Frequently asked questions)

I’ve found your cottage cheaper elsewhere – can you match the price?

Yes – we’d love to host you so please let us know. Booking direct offers a more personal experience along with free cancellation up to 14 days before your stay at no extra cost.

I need one of the bedrooms set up with two single beds for my children. How do I let you know?

Possible bed configurations can be found in the property specifications on our website. Please note that the bedding formations at the properties when you arrive will be in the same format as the previous guests, this may mean that a zip and link bed might be set up as either two single beds or a king/superking bed. If you require specific bedding arrangements and want to ensure a particular set up, for example, one of the bedrooms to be split into singles or alternatively the same bedroom to be made into king/superking you must contact us at least one week prior to your stay. This allows us time to liaise with housekeeping and ensure your request is met on changeover day.

If you have not requested a specific arrangement for the bed formations one week prior to your stay we cannot guarantee that your requests will be met. Unfortunately once the property has been prepared for your stay the beds cannot be altered.

How many dogs do you allow in your cottages?

You can bring up to two dogs for your stay in our dog-friendly cottages, free of charge.

Do you offer alternative payment methods?

Payments can only be taken online through the website or via an emailed invoice.

I’m visiting an area for the first time, can you recommend activities in the area?

We provide a number of suggestions in the property including our 20 things to do within 20 miles. The guest log in is the perfect place to discover where to eat, your nearest supermarket and much more. Often our previous guests have made suggestions of where to visit in our guest book.

Do you allow day guests in the property?

Yes, you’re welcome to have other guests during the day. This is ideal for celebratory meals and get-togethers. Please note, the total number of guests staying overnight must not exceed the maximum capacity of the property.

I’d like to order a supermarket delivery for my stay – is this allowed?

Of course! Please ensure your order is scheduled for when you are at the property, and after the 4pm check-in time on your arrival day. We are unable to accept deliveries on your behalf. Please see your guest login to find your cottage’s address and any information to guide your delivery driver. Please note, not all of our cottage names match their registered postal address.

I need to cancel my stay, how do I do this?

If you have booked direct, contact us as soon as possible using the contact us form including your booking number and your name. If you cancel within the 14 day period, you will receive a full refund within 3-5 working days. For third party bookings, please contact your booking provider as their cancellation terms may differ.

What time is check in and check out?

You can enter your cottage from 4pm on the day of your arrival. Check-out is before 10am on your final day.

Do you offer early check-in or late check-out?

We cannot guarantee an early check in or late check out in advance. We try to accommodate where we can – get in touch in the week before your stay to see if we can help.

How do I get into the property?

We operate a self check-in system. You will receive a key code the day before you are due to arrive along with information about the lock box location and emergency contact information. Please note, key codes are only sent when full payment has been received.

What do I do in an emergency during my stay?

Prioritise your safety and call the emergency services if required. For any property related issues, please call the emergency number sent to you before your stay.

What should I do at check-out?

On your departure day, please ensure you have all of your belongings before leaving the property. We kindly request any rubbish is placed in the correct bins outside the property. Please secure the property and return any keys to the lock box.

Can I extend my stay?

If the property is available, yes you can extend your stay. Please contact us within 48 hours of departure to arrange this.

I’m unhappy about something during my stay – how do I let you know?

All complaints must be made in writing via the contact us form or by emailing leisure@dysonfarming.com. Please include as much detail as possible including your booking number, any photos and communication you have had with our team during your stay. We take complaints seriously and aim to rectify any issues quickly.

I enjoyed my stay and would like to book again – do you offer an incentive?

We’d love to welcome you back! Returning guests receive a 10% discount which can be found in the guest log in. For more information, please get in touch.

I had an amazing time, can I tag you in my photos on social media?

Yes! It’s brilliant to see your photos and the properties being lived in. You can tag us on Facebook, Instagram and TikTok. Please note, if you tag us in your posts we may reshare them for more people to enjoy.